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FAQs

General

  • Please note: Orders CANNOT be changed, modified, or canceled after checkout!
  • We will only accept one coupon code per order.

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at info@shopthemodernarrow.com for assistance!

What Do I Do If An Item Is Out Of Stock?

Sign up to receive notifications when an item is back in stock:

  • Enter your email address
  • Click “Notify Me”

How Do I Return An Item?

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, including all tags attached.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopthemodernarrow.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopthemodernarrow.com and send your item to: 1206 4th Street, Seabrook TX 77586, United States.

Shipping
To return your product, you should mail your product to: 1206 4th Street, Seabrook TX 77586, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item..

Sizes

What Size Do I Order?

We know that every lady has her own unique shape, which means there is no foolproof way to find the perfect size when shopping online. We do provide a general sizing chart at the bottom of the Home Page.

If you have additional questions, our stylists can help you find the perfect fit when you use our "Contact us" form or email us at info@shopthemodernarrow.com

Orders

Can I Place An Order By Phone?

Not currently. Online orders only at this time. 

What Payment Options Do You Accept?

All of our payment options are located at the bottom of the "Home" page of the website, as well as, when you check out.

How Can I Use A Gift Or Promo Code?

When you start the checkout process, enter your code in the box that says “Add Coupon” or “Gift Certificate.”

How Can I Change Something On My Order?

We get it, sometimes things go wrong and you need to cancel or change an order. We can help! Just make sure you contact us ASAP at info@shopthemodernarrow.com, so we can catch it before it ships.

What Happens If There Is An Error Message On My Order?

You’re so close to getting your dream outfit, but you get an error message on your order. Don’t keep trying to checkout, as your card could end up getting charged more than once.

If you’re having issues checking out, contact us right away so we can fix it and get you your newest closet pieces!

When Do I Get An Order Confirmation?

Right after you order, you should get an email confirmation letting you know we’ve received your request. You’ll also get an email as soon as we ship everything out.

If you don’t receive anything within 24 hours, contact us.